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Frequently Asked Questions (FAQs)

The University is continually monitoring the situation in the country and observing ongoing government directives. We are keen on ensuring that our students and staff members remain safe. This page answers questions that you may have regarding University teaching and learning arrangements as well as healthcare procedures to be observed during this period. 

University Operations

Is the University closed? 

Pursuant to the Government directive to close all learning institutions, Strathmore has transitioned to online classes effective March 23, 2020. We have improved on the e-Learning platform that was already available to provide a seamless online learning experience. 

Online Classes

Will the semester that was scheduled to begin on April 1 kick off?

The new semester will begin through online classes in the coming weeks and will transition to on campus learning once the University resumes its operations.

All students who have been on break and are scheduled to resume their studies from April 1st, 2020 are requested to register for new courses on the e-learning platform before 30th of April, 2020. 

Students are required to attend orientation classes for online learning between April 6 – 8 as indicated by your School. Online classes will begin on April 14, 2020.

I am not able to access updates through my school email. How do I reset my password?

To reset password, click here and follow the prompts. In case of any difficulties, contact your school manager. Regular updates on modalities of online classes and the current covid-19 situation will be sent via email. 

How do I gain access to online classes if I do not have reliable internet connection at home? 

The University is in the process of negotiating for internet connectivity for students. For now, all students are providing their own connectivity. Should you experience any difficulty in making connectivity to your online classes, and for further inquiries, please contact your school manager

Can I access the library?

Staff and students will not have access to the library on campus for the duration of the closure. However, the Library services are available through off-campus access: https://www.library.strathmore.edu.

The Library team is also available to assist students through the Live Chat services available on the Library website.

New Students and Ongoing Admissions

I had received admission for the March intake. With the Covid-19 situation in the country, will the semester still go on?

Yes. April classes will commence on April 14, 2020 via online platform. All new students who have completed the admissions processes and have paid the fee deposit will be contacted by the respective school administrators for modalities on registration, orientation and online classes.

Are the Degree (March), Diploma (May) and Masters (May) intakes ongoing? 

Yes. Strathmore University has implemented online learning for the duration of the closure. Contact us through our social media channels or email us on admissions@strathmore.edu. To facilitate a prompt response to you, kindly include  a phone contact and email address in your queries.

Facebook; Twitter; Instagram 

I would like to apply for the next intake. Am I able to have an online interview?

 If you meet the minimum requirements, kindly schedule for an online interview on any Tuesday orThursday at 8.00 a.m.  Send an email to akibui@strathmore.edu or

fkalulu@strathmore.edu or call Alice on +254 720 169 849 or Fenwel on +254 721 468559 to schedule an appointment.

What courses does Strathmore University offer? 

We offer a wide range of graduate, undergraduate, diploma, executive education and professional courses. For more information, please check our courses page.

Graduate Students

I am a graduate student. Will I still defend my thesis?

Yes. Defenses will be conducted online. Liaise with your supervisor in order to work on your document and to get an approval to defend. Confirm the submission deadline and defense dates with your respective school. Ensure that you have a camera-enabled computer/ laptop. Download and install the Zoom program from this link (https://zoom.us/download). A meeting prompt will be sent once a date for your defense has been confirmed.

We were in the middle of a semester; will we complete it? 

Yes. To complete the on-ongoing semester, all the courses will commence online from Monday March 23rd, 2020. All affected students will be contacted via email by their course administrators on the modalities of using the online platform. The timetables for each course will be maintained to the greatest extent possible.

Health

Is the Strathmore University Medical Centre (SUMC) open? 

SUMC will be open on Tuesdays and Wednesdays from 8.00am – 5.00pm for patients on continuous treatment e.g., diabetes care clinic, hypertension and other specialist clinics etc. Also patients with pre-booked appointments and procedures e.g. dental services, dressings, physiotherapy and primary Outpatient care can visit on these days only. Follow the updates through the SUMC website – https://sumc.strathmore.edu/ 

If I have symptoms of coronavirus, can I come for treatment at the Medical Centre?

If you develop symptoms, DO NOT come to the Medical Centre. Call first for instruction from the clinical team: 0701 668 193. Alternatively, reach out to the Ministry of Health Disease Surveillance Division: Toll Free Line (in Kenya): 0800 721 316. Tel Hotline: +254 729 471 414/ +254 732 353 535. 

What should I do if I contract coronavirus or if one of my family members is infected and I am therefore unable to attend online classes? 

Please notify the school manager in order to discuss your situation. 

I am anxious and I would like to talk to someone.

The current situation poses a risk to our mental well-being. Having to spend a considerable amount of time indoors with minimal social contact, the anxiety that comes with not knowing how long this will last and having to readjust our work or study plans may take a toll on our health. Our psychologists are available for anyone who may find these circumstances particularly trying. Contact them through the Mental Health Hotlines:  0724 255 169; 0793 380 485

Latest information related to COVID-19

Access the latest University updates, guidance and policies related to the COVID-19 pandemic through the link below.

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