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PASSWORD SELF SERVICE USER MANUAL FOR STUDENTS

PASSWORD SELF SERVICE USER MANUAL FOR STUDENTS
Introduction
This document guides you through the usage of the Password Self Service System to:

  1. Change your Password
  2. Gain access to your account when you forget your password
  3. Unlock your Account

1. Change your Password
Follow the following steps in case you’d like to change your password for any reason e.g. in case you suspect that it has been compromised.

 

 

 

2. Gain access to your account when you forget your password

Follow the steps below in case you have forgotten your password or it has expired.

 

 

 

 

3. Unlock your account

User accounts will be automatically locked after 5 failed login attempts to any University system or machine.

If your account is locked, you will see the following screen with an alert if you attempt to log in to the Password Self Service portal: Maximum login attempts for your Account has been exceeded. Please click on the “Forgotten Password” button to unlock your account or reset your password.

 

 

 

NB: In case you are locked out of a lab computer, e-Learning or AMS system, you can use any other device to access the portal (e.g. your phone or tablet etc.) and change your password. You will also need access to your email so as to get the security code that is sent to you.

 

Kindly contact the faculty assistants in your respective schools/faculties in case of any issues or queries.